Tester Setup
Get help adding assigned tester accounts to the correct closed-testing track and checking access.
Support Center
How Can We Help With Your Closed Test?
Find practical setup guidance or contact the 12Testers team about an order, tester access, testing status, or production-access preparation.
Contact Support
Send the Details We Need to Help
Describe the problem and the step you are trying to complete. Clear context helps the team investigate without unnecessary back-and-forth.
Email SupportInclude These Details
- Your Android package name, such as com.example.app
- Your order ID, if the request concerns a purchase
- The exact Play Console step, error message, or affected screen
- A screenshot with private credentials and personal data removed
Do not send passwords, API keys, service-account files, or payment-card information by email.
Support Topics
Help Across the Testing Workflow
Testing Status
Ask about tester assignment, access problems, your testing timeline, or the next required step.
Feedback & Guidance
Get help understanding testing notes and organizing evidence for your production-access application.
Common Questions
Answers Before You Contact Us
What should I include in a support request?
Include your package name, order ID when applicable, the affected Play Console step, and a screenshot or exact error message. Never send passwords or payment-card details.
Can support guarantee production access?
No. 12Testers coordinates testing and provides guidance, but Google reviews each application and makes the final production-access decision.
What if a tester cannot access my app?
Check the published closed-testing release, tester list, opt-in link, country availability, package name, and Google account first. Send those details to support if the problem continues.
Do you provide testing feedback?
Testing notes and available feedback are provided according to your plan and test scope. Give testers clear priority workflows so their observations are relevant to your app.
Can you help with the production-access questionnaire?
Yes. We can help you organize truthful answers about your closed test, app, and production readiness. Your final submission must reflect your own testing evidence.
Is 12Testers part of Google?
No. 12Testers is an independent testing service and is not affiliated with or endorsed by Google.